Shipping policy

Shipping Policy

Where we ship

We ship to all 50 U.S. states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and other U.S. territories where carrier service is available. We do not currently offer standard international shipping. Before placing an international order, contact support@aminopawsbrands.com  to ask whether service is available for your destination. Availability is not guaranteed.

Order processing

Orders placed before 3:00 p.m. Central Time, Monday through Friday, are typically processed within one business day. Orders placed after the cutoff, on weekends, or on holidays generally begin processing on the next business day. Business days are Monday through Friday, excluding U.S. federal holidays. Processing times are estimated and may be longer during product launches, promotions, periods of high order volume, or circumstances outside our control.

Delivery estimates and tracking

After your order ships, standard delivery within the contiguous United States typically takes one to four business days. Delivery to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and other U.S. territories may take longer. These timeframes are carrier estimates, not guaranteed delivery dates.

When your order ships, we will send a shipping confirmation email with tracking information. Tracking updates are supplied by the carrier and may take time to appear.

Shipping charges

Subscription orders: Free standard shipping is included for eligible U.S. addresses.

One-time orders: Shipping charges are calculated at checkout using available carrier rates.

Expedited shipping charges, when available, are nonrefundable after an order has shipped unless the refund results from our error or a damaged or defective delivery.

Address changes and carrier delays

Please confirm that your shipping address is complete and accurate before submitting your order. Contact us immediately if a correction is needed. We cannot guarantee an address change after an order enters processing, and we are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied by the customer.

Carrier disruptions, severe weather, holidays, and other events outside our control may delay delivery. If your order has not arrived within 10 business days after the shipping confirmation email, contact support@aminopawsbrands.com with your order number so we can investigate and help resolve the issue.